Pepper Greece takes complaints seriously. We always strive to provide excellent standards of service to all who deal with us, and we will investigate where and why this does not happen. If you are unhappy with our services, then please let us know. We want to understand what has gone wrong and work with you towards a solution as quickly and effectively as possible. Our complaints procedure is outlined below.
Step 1 – Raise your complaint
The first stage in this process is to tell us about the issues you have experienced.
If you want to complaint about Pepper Greece service, please:
Ways to contact us:
Step 2 – What happens next?
We will acknowledge your complaint within 5 working days and further our investigation on the reported matter we will provide a full response to you within 45 working days.
If further investigation is required, response time may be prolonged.
You will be provided with a unique case reference number which will allow us to record the issues you have experience and a dedicated employee will be assigned to your case, who will keep you updated on the progress of your complaint until the matter is resolved.
All received complaints will be handled:
and our staff will endeavor to
Step 3 – What happens if you are not satisfied with our response
If you are not satisfied with our response to your complaint and we have confirmed that there is nothing more we can do, please note that you can take your complaint to an alternative/out-of-court dispute resolution entity like:
Address: 144 Alexandras Avenue, 11474 Athens
Tel: 2106460862, 2106460814, 2106460612, 2106460734, 2106460458
Fax: 210 6460414
Address: 1 Massalias Street, 10680 Athens
Tel: 10440 or 2103376700
as long as other entities from the special Register of Alternative Out-of-Court Dispute Resolution Entities of the General Directorate of Consumer Protection (www.mindev.gov.gr)
Notice regarding processing of your Personal Data